Someone wants you to do something that you really don't want to do because for a variety of reasons. And it could be that something because you want to do it, but if the time isn't right or maybe you don't want to do it because it's a stupid idea. Get some several suggestions how to handle this in this expert healthcare training article. Because saying no in a right way has really help us especially if you have to say no to your boss or someone in power.report, give them data and they want it just say by Friday. Now, if it's a good idea, you normally think,
“Well, I really should do this.” Then you can respond with a positive and you can say things like, “That’s a good idea. I'm glad you mentioned that because we do need the report and I'm glad you brought that up. We do need that report.”
But what if you think that it is a bad idea? It's really a dumb idea? But then you say something neutral say like, “I see that’s really important to you or we do need to discuss that.”
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So, when you say – it's a neutral statement, “I can see that’s important to you. Let's talk about that. We do need to look at this. That’s an interesting approach.” Maybe interesting because it's the dumbest thing you’ve heard today. But – so, either respond with the positive – you think it's a
So, suppose someone wants you to let's say write a report. They want you to give them the good idea or respond with a neutral if you don't think it's a good idea but you don't want to offend them. So, that’s the first step.
Second step, say what stops you from saying yes right now. Let's say for the newsletter. So, you say, “(Jack), that’s a great idea. Why don't you put some ideas together? Right now, I've got the sales summary that I have to prepare that has to be out by Friday. I've got two meetings with my boss in the next two hours. I've got to accomplish that. And I've got three things this week.” So, you tell them why you can't do that right now.
Third step as mentioned by our expert in a healthcare webinar, suggest options or alternatives. So, you might say, “Well, here’s what we could do. Suppose we waited until next to do this, we can talk about this?” Or, “You may want to talk to (Barbara) in the office because she’s really good at newsletters and she maybe able to help you more – a little faster than I can.” Or, “Instead of doing the newsletter, what if we thought about doing a briefing on the email for people?” So, you suggest options. So, in other words, you don't come across saying, “No, we’re not going to do that. It won't work.” But rather, “Here are some other things you might consider.”
And finally, step number four, you invite collaboration or ideas or such as, “What do you think? Well, how would you do it?” So, let me go through these again. Somebody asked you, “Let's go with the newsletter.” you say “Report earlier.” But somebody ask you report – or let's say, somebody ask you that they want a report and they want to have it this afternoon. You’ll say, “I’m glad you asked me because – that we do need the report, it will be helpful for our sales projections.”
At the same time – and by the way, for step number two, never say but or however because they’re like erasers. They cancel out what you said. So, learn not to say but or however. Say, at the same time or say nothing. So say, “At the same time, I've got a meeting to go with my boss. I've got an article. I have to finish by this afternoon.” And list all the things.
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