How to Overcome Your Fear of Giving Critical Feedback to Employees - And Make the Feedback Productive

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Apply the 6 “Musts” for Delivering Critical Feedback Successfully


Have you ever struggled with giving critical feedback to someone who works for you? Do you ever wish you could turn your back and walk away from a tough conversation that needs to happen? Do you know how to give feedback and deal with the raw emotions that come with confrontation?

If you answered “yes” to any of these questions, this webinar by senior HR professional and bestselling author Carol Hacker is just what the doctor ordered. Learn how to avoid the pitfalls and overcome the roadblocks that stand in the way of delivering critical feedback. Discover how to strengthen working relationships, help employees understand what they did wrong, and provide recognition for what they did right. Find out the correct way to handle difficult situations and increase employees’ desire to improve in the future. Avoid the most common mistakes employers and bosses make when giving critical feedback – and know how to anticipate negative reactions and respond to criticism when the tables are turned.

This fast-paced, high-content presentation will teach you how to successfully deliver critical feedback without bruising egos and making matters worse. It is loaded with practical tips and strategies for overcoming the fear of a necessary task facing leaders in organizations of all types and sizes. Hacker will teach you how to apply the six “Musts” for delivering critical feedback, and provide a step-by-step approach for making it successful. Plus, she will show you how to make the most out of a simple (but important) action plan.

After attending this session, you will walk away with breakthrough strategies for taking the fear out of delivering critical feedback.

Session Highlights

You will learn how to:

  • Communicate in the helping spirit
  • Anticipate negative reactions
  • Apply the 6 “Musts” for delivering critical feedback
  • Use a step by step approach for making critical feedback successful
  • Get the most from a simple, but important action plan
  • Always attack the problem and never the employee
  • Soften the impact of your criticism and get the employee to commit to making a change
  • Avoid 10 common mistakes when giving critical feedback
  • Respond to criticism when the tables are turned and you are the recipient

Who Should Attend

  • HR professionals
  • Trainers
  • Managers
  • Supervisors
  • Team leaders
  • Executives
  • Business owners
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About Our Speaker

Carol Hacker | Human Resources management  Speaker

Carol Hacker is the former Director of Human Resources and Safety for the North American Division of a European manufacturer, Employee Relations Manager for the Miller Brewing Company, and County Office Director for the US Department of Labor.  Headquartered in Atlanta, GA, Carol has been the President and CEO of Hacker & Associates since January 1989.  She specializes in teaching HR professionals, managers, supervisors, team leaders, and executives...   More Info
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