Starbucks recently learned a hard, reputation-blemishing lesson: Unconscious race bias in the workplace is real—and can have costly consequences. The company will close more than 8,000 stores on May 29 so that its employees can undergo anti-discrimination training. But you don’t have to wait for a public relations nightmare—or a lawsuit—to confront implicit bias and ensure both your employees and customers feel safe and welcome.
Unconscious bias means using mental shortcuts to categorize the unfamiliar, often as “good” or “bad.” And research suggests that cultural stereotypes are often the root of such bias. In spite of more than 50 years of civil rights law, inequality continues—based on sex, race, disability, and other protected classes. Unconscious bias influences those inequalities.
Learn from counselor Dr. Susan Strauss about the critical role unconscious bias plays in workplace discrimination—in everything from hiring and promotion to employee retention and talent management.
In this training webinar, Strauss will explain why we have unconscious bias (hint: it’s part of human nature)—and how an employer can create an unbiased work environment. She’ll unravel common misconceptions, including the idea that our conscious biases and unconscious biases are the same. And you’ll learn real-world strategies for combating unintentional prejudices that we all—supervisors, colleagues, and clients alike—hold.
More and more organizations are incorporating unconscious bias education for managers and employees. Wall Street estimates that 20% of large corporations conduct such training. The U.S. Department of Justice plans to train more than 23,000 law enforcement agents and 5,800 attorneys nationwide. State and local police departments are also conducting unconscious bias programs. And now Starbucks is as well. This is the time to learn the concrete steps you too can take to minimize discriminatory behavior and promote inclusion in your workplace.
In this imperative, instructive session, you will learn:
Who Should Attend
- Jennifer Raphael Komsky
Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector. Dr. Strauss has conducted research, written over 30 books, book chapters,...
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