"Virtual Team" - How to Manage People Effectively in Multiple Locations

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Learn How to Troubleshoot Off-Site Problems like a Pro


As enterprises have grown far and wide, often international in scope, managers and executives find themselves spread farther and farther, often at dozens and hundreds of locations. Your talent is spread out and you must manage these employees effectively. How do you “get a better handle” on all this?

Are you concerned about how much time and productivity your people are wasting? What about lost energy, efficiency and effectiveness, especially because people are so “spread out”? Would you like to “tame the paper tiger” and reduce so much needless paperwork? Have you ever been concerned about people “following the rules”, especially since “out of sight, is out of mind”? Would you like to be able to more effectively spot problems, even when you are hundreds to thousands of miles away?

If you answered yes to any of these questions, then come learn with this session, where expert speaker Chris DeVany will explore all these important topics and key questions, and will provide the answers you need to be able to effectively improve the performance of your team members and team, no matter how widely distributed everyone is!

Every manager knows that the best—and fastest—way to learn a new skill is through practice. Chris will provide powerful exercises models and case studies specifically designed for managers of multiple locations. This is a unique opportunity to fine-tune your off-site management skills in an environment where you don’t have to worry about making a costly mistake. This is your chance to master effective strategies that you can put to work immediately.

Be prepared to roll up your sleeves, sweat a little, and think a lot. Chris will examine off-site management challenges — and solutions — with peers practice techniques for getting poorly performing locations up-to-speed. You will be able to determine what the pros did right — and wrong — in real-world case studies and much more.

You will be able to turn around all your off-site concerns. You will get to know the inside secrets that will help you get multiple offices to follow your instructions to the letter. You will learn to accurately monitor quality and build strong, self-reliant teams you can count on.

Session Objectives

With this session, you will understand how to even more effectively:

  • Boost productivity at every location
  • Significantly cut down on paperwork
  • Know off-site employees are following the rules, period, including home-office rules
  • Spot problems even when you’re far away

Session Highlights

  • Maintain order while managing long-distance
    • How to give multiple locations a business “road map” that will keep them headed in the right direction
    • How to create crystal-clear procedures that off-site staff will follow to the letter
    • Explore if “friendly” competition between sites could be doing your company more harm than good
    • Learn about today’s long-distance management challenges and brainstorm possible solutions
    • How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
    • The one action you must take if you want to significantly slow down the paper blizzard from multiple locations
  • Stay in touch—and control—no matter what
    • Learn to keep your finger on the pulse of off-site action without making employees feel like “Big Brother” is watching
    • What responsibilities you must shoulder alone and when you can safely share the load with off-site employees
    • A common—but deadly—management mistake that’ll ensure an off-site office will never trust your motives
    •  How to determine the fastest way to get a poorly performing location up to speed
    • How to quickly and accurately check the quality of products or services at any location
    • The inside secrets to creating a lasting bond between off-sites so every employee feels like they’re on the same team
  • Establish quality-minded teams you can rely on
    • How to structure teams so they’ll pull together no matter which site they’re from
    • How to ease resentment at a satellite location when a home-office employee is chosen for a promotion
    • The only way to handle teams that were established before your time without decreasing productivity
    • How to build an “emergency response” team that’ll know what can be handled independently and when to call you immediately
  • Troubleshoot off-site problems like a pro
    • How often you should be visiting each site? Any less and you’re begging for trouble
    • Phone or face-to-face? The best way to approach a site problem without alienating anyone
    • How to put a stop to childish disputes between sites without taking sides or making matters worse
    • Develop a reward system that’ll motivate employees from all levels at every location
    • How to determine whether you should coach counsel or warn the entire staff at a location about their performance
    • An action plan that’ll help you handle any “cover-up” you might find no matter how large or small
    • How to ensure the “isolation factor” won’t turn into a problem at remote locations

Who Should Attend

  • CEO
  • Senior vice president
  • Vice president
  • Executive director
  • Managing director
  • Regional vice president
  • Area supervisor
  • Manager
  • Executives
  • Senior managers
  • Managers at all levels
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About Our Speaker

Chris DeVany | Customer Service Management Speaker

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Sage Software, Microsoft, the American Society of Association Executives, Sprint, Institute of Management Consultants, US HealthCare, General Motors, American Society for Training and Development, Morgan Stanley, Sales and Marketing Executives International, Boston Scientific and over 500 other organizations in 18 countries.

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