HIPAA & Patient Communication: How to Handle Text, Email, and Access Issues

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Yes, You Can Use Digital Tools to Connect With Patients—With Caution

Patients have always communicated with their healthcare providers by various means, but HIPAA information security rules can throw a wrench in your attempts to connect via today’s most common tools—text and email. New regulatory requirements for electronic communications and new guidance on access to Protected Health Information (PHI) by individuals require that HIPAA-covered entities carefully consider any patient request for electronic communications.

Get your compliance ducks in a row before you’re on the receiving end of the recent increase in information security enforcement actions. Learn from healthcare compliance and HIPAA expert Jim Sheldon-Dean how to establish proper privacy protections for PHI that’s shared electronically, how to document those policies and procedures, and how to train your staff on the latest regulatory guidance—including new answers about how to provide access and protect information during and after access.

Your PHI procedures must juggle both regulatory compliance (remember: a breach must be reported to the U.S. Department of Health and Human Services and may incur fines and other enforcement actions) and patient service. After all, patients will complain if they are not afforded the access to information that they desire. This practical-minded session will help you find the right balance of access and control—and explain how it is possible to integrate email and texting into your organization’s communication strategy in a compliant way.

Sheldon-Dean will discuss the requirements, the risks, and the issues of increasing your use of email and text for patient and healthcare provider communications. He’ll also address the latest compliance challenges of granting patients’ access to their own health information.

After attending this conference, you will have a road map for how to: increase the quality of healthcare and patient satisfaction, use text and email safely and effectively, and be prepared to address any information breach that does occur. Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, as well as how you and your medical office can settle on an acceptable communications procedure.

Session Highlights

In this compliance-focused session, you will learn how to:

  • Use email and text to enable better patient care.
  • Mitigate the risks of email and text use—and understand what can go wrong.
  • Comply with HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI.
  • Create an information security management process to evaluate risks and make decisions about how to best protect PHI and meet patient needs and desires.
  • Comply with limitations on the calls/messages to cell phones under the Telephone Consumer Protection Act of 1991 (TCPA).
  • Integrate the use of email and text, as well as other new technology, into your policies and procedures.
  • Educate staff on proper use of email and text—with special attention to PHI exposure risks.
  • Address a breach of PHI.

Session Agenda

This session will discuss:

  • How to handle patient access and communications
  • How E-mail and Texting can work under HIPAA
  • HIPAA prívacy, securíty, and breach rules
  • Guidance from HHS for patient communications
  • HIPAA policies that may need to be changed
  • Rights for electronic copies of electronic records
  • Process that must be used in the event of breach
  • Being prepared for enforcement and auditing
  • Information securíty management process
  • Securíty policy framework
  • What is a HIPAA breach?
  • What is a HIPAA audit?
  • How to approach compliance

Who Should Attend

  • Compliance manager
  • HIPAA privacy officer
  • HIPAA security officer
  • CEO
  • Office manager
  • HR director
  • Privacy officer
  • CIO
  • Records release manager
  • HIM manager
  • Counsel

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.

Order Below or Call 1-844-384-4744 Today

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About Our Speaker

Jim Sheldon Dean - HIPAA Compliance & Regulations Expert

Jim Sheldon-Dean is a healthcare compliance and HIPAA expert in the areas of privacy and security regulatory compliance and business process analysis. He is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to a wide variety of healthcare entities. Jim is a frequent speaker regarding HIPAA...   More Info
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