Using Best Practice Design to Build Your Case Management Department

Event Information
Product Format
Prerecorded Event
Toni G. Cesta, Ph.D., RN, FAAN
60 minutes
Product Description

Understand the Best Practices Related to Roles, Functions and Model Design for the Acute Care Case Management Department

Is your case management department based on national best practices or has it evolved to where it is today? Do you have enough staff? Is each staff member able to perform at the “top of their license”? 

Join Toni G. Cesta, Ph.D., RN, FAAN, in this riveting session to review the national best practices as they relate to the roles, functions and model design for acute care case management departments. She will discuss creative ways to add value to your department. The session will also include  discussion on creative way to add value to your department. Plus, you will learn about staffing ratios for optimal outcomes and the elements you will need to consider when re-engineering your own department.

Session Highlights:

  • Design elements for a best practice case management department
  • Why change your structure now?
  • Review of best practice case management models
  • Identifying the best model for your hospital
  • Contemporary roles and functions for RN case managers and social workers
  • Key Functions of Denial Management
  • Comparison of Two Model Designs
  • Insights on Collaborative Practice/Triad Model
  • Best practice staffing ratios
  • Key difference between Integrated Model and Collaborative Model
  • Creative ways to enhance your department’s performance
  • Compare the role of the RN case manager to the social worker
  • Design elements impacting case loads
  • Case Management and the use of technology
  • Discussion on Staffing Analysis Process

Who should attend

RN Case Managers, Social Workers, Directors of Case Management, Directors of Social Work, Vice Presidents of Case Management, Manager of Case Management, Managers of Social Work, Directors of Quality Improvement, Directors of Nursing


Order Below or Call 1-844-384-4744 Today

We Also Recommend
Order Form

(Select the format below)

Choose Quantity:

(*) Single User Price

You can also order through:




About Our Speaker

Toni G. Cesta - Healthcare Case Management Expert

Toni G. Cesta, Ph.D., RN, FAANis Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, with an eye on structure, process and outcome measures for nurse case managers and social workers.
The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta...   More Info
More Events By The Speaker

Why ProfEdOnDemand?
  • Save money on travel.
  • Meet your specific training needs.
  • Keep learning after the event.
  • Save time training your whole staff.
Join Our Mailing List