Conflict management skills at the workplace are among the most crucial skillsets that HR professionals, team leaders, supervisors, managers, VPs, and directors must possess. Effective conflict management ensures that your entire organization continues to function smoothly as a well-oiled machinery, without any breakdowns. However, dealing with employees with different conflict styles and at different organizational levels can get very complex. And not knowing how to handle the different types and levels of conflicts can bring things to a standstill at your workplace.
Learn how to resolve conflicts without having to seek professional help in this informative webinar by conflict resolution expert Bob Churilla. Churilla will walk you through the different types and levels of organizational conflict, and share proven strategies and approaches to resolve them. He will show you how to use team building exercises to deal with team conflicts, use your natural biological tendencies to resolve conflicts, and deal with conflicts during organizational decision-making.
After attending this webinar, you will be confident in your ability to identify casual workplace irritations before they transform into conflicts. You will be more confident and tactful in your approach in confronting an employee for below-par performance and/or behavior. Plus, you will know the role of emotional intelligence in conflict management.
The topics covered in this power-packed session will show you how to:
Who Should Attend
Bob Churilla is a partner and conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, he is a visiting professor at a private university. He has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and national private employers, government agencies, churches and nonprofit organizations. He...
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