How to Coach Your Team Through Conflict

Event Information
Product Format
Prerecorded Event
90 minutes
Product Description

Use Interest-Based Negotiation to Resolve Conflicts


Every workplace and all types of teams experience conflicts from time to time. How you lead your team to effectively handle and resolve those clashes can mean the difference between failure and success. Internal conflicts can cause serious problems, with consequences impacting your productivity and bottom line.

Learn how to help your team solve internal battles in this live webinar by HR expert Bob Churilla. Find out how to pinpoint team members’ interests and engage in interest-based negotiation to resolve conflicts. Learn how issues, personalities, emotions, interests, needs and desires, self-perceptions and self-esteem, hidden expectations, and unaddressed past issues make up conflict and how to address them.

After attending this information-packed and insightful session, you’ll walk away with concrete tools and step-by-step strategies to completely revamp your conflict resolution skills -- all based on the latest research on conflict coaching and team development. You’ll have a solid understanding of the Conflict Dynamics Profile (CDP) and the Thomas Kilmann Instrument (TKI) assessments, which will help your team members gain greater awareness of what triggers conflict in them.

In this program, you will learn to:

  • Utilize two key coaching methods to help team members overcome conflict;
  • Better understand what triggers conflict in yourself and others;
  • Ask powerful questions to uncover both the causes of the conflict and the potential solutions;
  • Leverage the basic principles of interest-based negotiation; and
  • Coach yourself and your team members to set goals, create options to manage conflicts, and handle difficult conversations.

Who Should Attend

This program is designed for HR managers, marketing managers, salespersons, general managers, engineers, nurse supervisors, and government and non-profit managers.

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About Our Speaker


Bob Churilla is a partner and conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, he is a visiting professor at a private university. He has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and national private employers, government agencies, churches and nonprofit organizations. He...   More Info
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