Improve Your Conflict-Resolution Skills: The Proven Process for Managing Conflict in the Workplace

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Learn How Leaders Work with Conflict to Reach Greater Heights of Success


Did you know that managers spend a whopping 25% of their time resolving workplace conflicts? Conflict will inevitably surface when people work together, because it’s a natural part of relationships. But the most frequent response to conflict is avoidance. In a survey of four thousand CEOs and senior leaders, over 90% said they felt uncomfortable dealing with conflict. People push it to the side in the hope that it will go away, but it always finds a way to reappear — either in the same situation or a different one. Actively resolving the conflict when it occurs fosters healthy working relationships – if you know how.

Learn the nuts and bolts of workplace conflict resolution in this transformative, career-changing webinar with America’s top coaching expert, Joel Garfinkle. Garfinkle will show you the most important area that leaders should focus on to ensure their continued success — the resolution of workplace conflict. He will share tips, tricks, and techniques for effectively handling conflict in the workplace, and explain the most common pitfalls and mistakes leaders make (and you should avoid) when trying to resolve these situations. He will explain the five conflict management styles to help you know which one you and others instinctively use to respond to conflict; show you how workplace conflict begins; find out what triggered the conflict; how to use his 5-step method to effectively resolve the conflict; and how to improve your approach.

After attending this session, you will be able to provide constructive feedback to your employees, whether in an employee appraisal or everyday discussions of how performance needs to improve. You’ll know how to identify the roots of conflict; how to resolve conflict in a timely manner; and how to avoid the most common blunders a manager can make in conflict resolution.

Session Highlights

This session will help you:

  • Avoid common mistakes that leaders make in workplace conflicts
  • Learn how workplace conflict begins, and how to pinpoint what triggered a conflict
  • Use the 5-step method to resolving conflicts effectively
  • Know your conflict resolution style and how to improve it
  • Help your employees understand the importance of resolving conflict in a timely manner
  • Learn what to do if the other person gets defensive in a conflict

Session Agenda

  • Learn about workplace conflict and why resolution is so important
    • The definition of conflict and why it’s important
    • The benefits of effectively handling workplace conflict
    • Features of poorly handled conflict
  • Identify which of the 5 conflict management styles you utilize most
    • Accommodating: “It would be my pleasure”
    • Avoiding: “I’ll think about it tomorrow”
    • Collaborating: “Two heads are better than one!”
    • Competing: “My way or the highway”
    • Compromising: “Let’s make a deal!”
  • Learn to identify the roots of conflict
    • The sources of workplace conflict
    • Phrases and behaviors that show conflict is happening and reveal what triggered it
  • Understand the 5-step process that leads to conflict resolution
    • Preparing for the conversation
    • Focusing on how the other person perceives the conflict
    • Inviting the other person to a conversation
    • Having the conflict resolution conversation
    • Jointly creating an action plan
  • Know the most common mistakes in handling workplace conflict
    • Watch out for major pitfalls in conflict situations
    • Learn the greatest blunder a manager can make in conflict resolution

Who Should Attend

  • CEOs, CFOs, COOs, CTOs
  • Senior vice presidents
  • Vice presidents
  • Regional managers
  • Managers and supervisors
  • Newly promoted managers
  • High-potential employees
  • Executive directors
  • Managing directors
  • HR managers
  • Team leaders
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About Our Speaker

Joel Garfinkle

Joel Garfinkle has 20 years’ speaking experience as both a keynote speaker and a corporate trainer ( Joel’s clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestlé. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement

Joel is acknowledged as one of the top-50 executive coaches in U.S. Global Gurus listed him 14th on the list...   More Info
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