Did you know that managers spend a whopping 25% of their time resolving workplace conflicts? Conflict will inevitably surface when people work together, because it’s a natural part of relationships. But the most frequent response to conflict is avoidance. In a survey of four thousand CEOs and senior leaders, over 90% said they felt uncomfortable dealing with conflict. People push it to the side in the hope that it will go away, but it always finds a way to reappear — either in the same situation or a different one. Actively resolving the conflict when it occurs fosters healthy working relationships – if you know how.
Learn the nuts and bolts of workplace conflict resolution in this transformative, career-changing webinar with America’s top coaching expert, Joel Garfinkle. Garfinkle will show you the most important area that leaders should focus on to ensure their continued success — the resolution of workplace conflict. He will share tips, tricks, and techniques for effectively handling conflict in the workplace, and explain the most common pitfalls and mistakes leaders make (and you should avoid) when trying to resolve these situations. He will explain the five conflict management styles to help you know which one you and others instinctively use to respond to conflict; show you how workplace conflict begins; find out what triggered the conflict; how to use his 5-step method to effectively resolve the conflict; and how to improve your approach.
After attending this session, you will be able to provide constructive feedback to your employees, whether in an employee appraisal or everyday discussions of how performance needs to improve. You’ll know how to identify the roots of conflict; how to resolve conflict in a timely manner; and how to avoid the most common blunders a manager can make in conflict resolution.
This session will help you:
Who Should Attend
Joel Garfinkle has 20 years’ speaking experience as both a keynote speaker and a corporate trainer (https://joelinspirationalspeaker.com/) Joel’s clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestlé. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement