Patient Collection: The Best Practices to Improve Your Rate of Return on Patient Balances

Event Information
Product Format
Prerecorded Event
60 minutes
Product Description

Cushion the Bottom Line While Keeping Collections In-House


You aren’t alone—every office has got ‘em: patients who, for whatever reason, don’t pay their bills. The outstanding balances stick out like a sore thumb on your accounting and hurt revenue. You can go after then in collections, sure, but that costs money and makes enemies.

It does not have to be this way, says billing specialist Stephanie Thomas. Join Thomas in this information-packed webinar as she shows you how to best collect from patients without using outside collections, tactics to collect payment up front, and when to make the call to send an account to collections.

Thomas will provide examples of specific collection letters, including the words and phrases which have proven most effective in collection situations. After attending this webinar, you will know how to improve your up-front payment rates, how to collect from patients without sending accounts to collections, and the legal points at which accounts can be sent to collections. You’ll know how to improve collection revenue, how to keep patient A/R low, and how to put an end to frustration on both sides of the billing spectrum.

Session Objectives

  • Understand how outsourcing patient balances can help your practice
  • The best ways to explain the medical billing process to patients so they pay on time
  • Learn the difference between internal and external collections
  • How to include patients in the billing process so they understand the process

Session Highlights

  • When you can—and can’t—add a percentage fee to balances sent to outside collections
  • Helping patients understand why they may have to pay before being seen
  • Whose responsibility it is to notify patients of their benefits
  • Letters you can send that get results

Who Should Attend

  • Practice accountants
  • Hospital billing specialists
  • Account specialists
  • Billing representatives
  • Pay collectors

Ask a question at the Q&A session following the live event and get advice unique to your situation, directly from our expert speaker.

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About Our Speaker

Stephanie Thomas

Stephanie Thomas has 20 years of experience doing medical billing and coding in a variety of specialties. She has earned her credentials as both a Certified Professional Coder® (CPC®) AND a Certified Pain and Anesthesia Coder (CANPC®).

Billing is Stephanie’s passion. She has made it her mission to work with practices across the country to help them ethically and more efficiently maximize their reimbursements. She does this...   More Info
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